Know Your Customer Guidelines

To ensure compliance with legal standards and to provide a secure environment for all players, our platform follows strict Know Your Customer (KYC) guidelines. These protocols help verify user identities, detect suspicious behavior, and mitigate financial crime risks.

User Identification Checklist

All users must submit identification documents during the registration or withdrawal process. This includes:

  • A valid government-issued ID (passport, national ID card, or driver’s license)
  • A recent proof of address (utility bill, bank statement, etc.)
  • Optional: A selfie or video verification (in specific high-risk cases)

Mandatory KYC Steps

To comply with anti-money laundering (AML) regulations, the following KYC steps are mandatory:

  • Collection of personal information during account creation
  • Verification of documents provided
  • Risk assessment based on user activity
  • Ongoing monitoring for changes in user behavior

Verification Through Third Parties

We may work with authorized third-party services to assist in verifying customer information. These external providers specialize in digital identity verification and comply with international data protection laws.

Data Storage and Encryption

All personal and verification data is stored securely using AES-256 encryption and other advanced protection methods. Our storage solutions meet industry standards and are fully compliant with GDPR and similar privacy regulations.

Customer Risk Profiling

Users are assessed and categorized based on their risk level. Factors include:

  • Country of residence
  • Type and volume of transactions
  • Use of bonuses
  • Behavior patterns

High-risk users may be subject to Enhanced Due Diligence (EDD).

KYC Escalation Process

If a user fails to pass initial KYC checks or raises suspicion, the case is escalated to the Compliance Department. Additional documentation may be requested, and account restrictions may apply until verification is completed.

Sanctions List Screening

All users are screened against global sanctions lists, including OFAC, UN, EU, and local government databases. Any user found on a restricted list will be denied service and reported to the relevant authorities.

User Notification on KYC Status

Users are notified at every stage of the KYC process:

  • When KYC is initiated
  • If any documents are rejected
  • Upon successful verification
  • In case of escalation or refusal

Clear communication ensures users understand the status of their accounts and any actions required.

Compliance Audits

Our internal Compliance Team performs regular audits of KYC processes and user files. These audits help ensure ongoing adherence to legal frameworks and identify areas for improvement in our KYC practices.